Ancrum One complaints handling procedure


Ancrum One is committed to providing high quality care and treatment to people in our communities through the delivery of safe, effective and person-centred care.  We understand, however, that sometimes things go wrong. If you are dissatisfied with something we have done, or have not done, please tell us and we will do our best to put things right.  If we cannot resolve matters in the way you want, we will explain why it’s not possible to do as you suggest.   


The Complaints Leaflet (click on link below) tells you about our complaints procedure and how to make a complaint.  It includes information about what you can expect from us when we are dealing with your complaint.

Ancrum One Complaints Leaflet (pdf file)

Mrs Fiona Neill, Practice Manager, Ancrum One, Ancrum Medical Centre, 12-14 Ancrum Road, Dundee, DD2 2HZ.  Telephone 01382 669500.  Email:

If you have a complaint: